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  • Advertising of Therapeutic Goods
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  • Approval of Advertisements
  • Complaints
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Lodging a Complaint about Advertising

The Complaints Resolution Panel (CRP) is the co-regulatory mechanism to deal with complaints about advertising to consumers in "specified media" which includes: TV, radio, newspapers, magazines, cinema, outdoor billboards and public transport. The CRP Secretariat administers the central complaint mailbox, enabling complainants to lodge a complaint without needing to understand the complexities of which authority or organisation has responsibility for dealing with the complaint.

The ASMI complaints handling procedure is a self-regulatory mechanism applying to ASMI Member companies and any other party who agrees to participate in the process. It deals with complaints about advertisements directed to healthcare professionals, and complaints about advertising to consumers in below-the-line media i.e. all media other than "specified media". This procedure is outlined in ASMI's Code of Practice.

ASMI's Marketing Director can be contacted via email or tel 02 9922 5111 for additional information regarding complaint procedures.